Twilio Verify vs Authsignal

Yes. Authsignal extends authentication beyond digital login into contact centre journeys, allowing businesses to verify customers before agents perform sensitive actions.

This means the same authentication approach and customer context can be used across web, mobile and support interactions instead of creating a separate verification experience for the contact centre.

Yes. Authsignal helps organisations move customers toward phishing-resistant and lower-friction methods such as passkeys while retaining appropriate fallback options.

By reducing unnecessary challenges and shifting repeat authentication away from SMS, organisations can improve the customer experience while reducing authentication costs. Air New Zealand reduced SMS authentication costs by 90% after introducing passkeys and WhatsApp-first authentication with Authsignal.

Yes. Authsignal's adaptive MFA rules can allow low-risk actions to proceed without an additional challenge while requiring stronger authentication when the context changes.

Yes. Authsignal actions can apply authentication to payments, account changes, recovery flows and other sensitive customer actions.

Yes. Authsignal is designed to layer on top of existing identity infrastructure rather than requiring a migration or re-platforming project.

Yes. Authsignal can use Twilio as a delivery channel for SMS, voice and WhatsApp while handling the decision of whether, when and how to challenge. That keeps your existing messaging setup and your sender registrations in place.

Yes. Authsignal supports authentication across web, mobile, kiosk, contact centre, retail and in-person customer interactions using the same authentication layer.

Yes. Twilio Verify supports passkeys, but Verify Passkeys is currently in private beta rather than generally available.

Authsignal supports production passkey deployments through its FIDO Certified passkey infrastructure, with proven adoption in live customer environments.

First Credit Union, one of New Zealand’s largest member-owned credit unions, deployed passkeys with Authsignal across its mobile and online banking experience. Today, more than half of all authentications use passkeys, with tens of thousands of members already enrolled.

Authsignal supports passkeys as part of the wider authentication journey, including enrollment, rollout, fallback and step-up authentication. This helps teams focus not only on deploying passkeys, but on getting customers to actually adopt and use them.

First Credit Union has deployed Authsignal passkeys across its banking experience, with more than half of all authentications now completed using passkeys.

Yes. Authsignal is an alternative to Twilio Verify for organization that need more control over the wider authentication journey.

Unlike a verification-focused service, Authsignal combines authentication methods with adaptive MFA, risk-based step-up, no-code rules and omnichannel verification. This helps teams reduce unnecessary customer friction, deploy production passkeys, and control when and how customers are challenged without replacing their existing identity stack, if they don’t want too.

Twilio Verify is a managed authentication service focused on delivering and completing verification across multiple channels.

Authsignal is a drop-in authentication and orchestration layer that sits across the wider customer journey. It uses risk, context and business rules to determine whether a customer should be challenged, when step-up authentication is required, and which method creates the right balance between security and friction.

Authsignal is best suited to organizations that need more control over authentication across the customer journey, without replacing their existing identity stack.

Authsignal is particularly suited to organizations looking to:

• Reduce unnecessary authentication challenges for trusted, low-risk customers
• Deploy production passkeys and improve customer adoption
• Introduce risk-based authentication across login, payments, recovery and other sensitive actions
• Reduce reliance on SMS OTP by introducing lower-friction, phishing-resistant authentication methods
• Manage authentication policy without hard-coding every rule into customer-facing applications
• Create consistent authentication across channels, including web, mobile, contact centre and in-person journeys
• Improve authentication conversion by balancing security requirements with customer friction
• Modernize authentication without migrating or replacing the existing identity stack

Authsignal is specifically designed for adaptive, risk-based authentication. Its rules can evaluate contextual information including device, network, location, transaction and business-specific data before determining whether a customer should be challenged.