Authsignal defines a Monthly Active User (MAU) as a unique user who authenticates at least once within a calendar month. A user is only counted once per month, regardless of how many times they log in. If you're managing multiple tenants or environments under a single account, MAUs are counted at the account level — ensuring users aren't double-counted across tenants.

Yes, Authsignal supports multiple tenants within a single account, which is ideal for agencies, platforms, or businesses managing separate environments or brands. This feature is available across all plans. MAUs are tracked at the account level, so the same user accessing multiple tenants is only counted once for billing.

Authsignal provides email and live chat support for all customers. Enterprise customers receive white glove support, including access to dedicated Slack or Microsoft Teams channels, as well as a named account manager to help with onboarding, implementation, and ongoing success.

Yes, Authsignal is available via AWS Marketplace and supports private offers for Enterprise customers. This allows streamlined procurement through your existing AWS billing account and can help simplify vendor approvals and compliance processes.

Authsignal offers a 30-day free trial with full access to all features, including passkeys, adaptive step-up authentication, our rules and policy engine. The trial is suitable for implementing and testing Authsignal in real environments. If you need assistance during the trial, our team can provide technical support to help you launch a full proof of concept.