Call Centre Authentication with Passkeys & MFA

Q: Does this work with AWS Connect and IVR?

Yes. You can trigger verification from IVR flows (robot-initiated) or let agents trigger it post-call transfer. Both patterns are supported.

Q: How long does implementation take?

Most teams stand up a pilot in days. Pre-built flows, SDKs, and a no-code rules engine minimize custom work.

Add authentication to contact center workflows

Authentication for inbound and outbound contact center calls. Verify caller identity, mitigate social engineering, and optimize customer experience.

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Protect every call with intelligent, integrated verification

Secure your contact center with Authsignal. Verify callers instantly using passkeys, push, WhatsApp OTP, or SMS, before agents handle sensitive requests. Integrates with with ServiceNow, AWS Connect, and other major contact center platforms.

Lighting fast deployments

Drastically cuts call handle times

Mitigate fraud and social engineering

Trusted by leading businesses and built to integrate seamlessly

Features

Key capabilities

Drop‑in verification for contact center

Plug Authsignal into existing call and ticket workflows. No need for big re‑platform.

Omnichannel methods

Authsignal offers modern, phishing-resistant authentication like FIDO2 / Passkeys, plus flexible options including push, SMS, WhatsApp OTP, email links, and biometric verification.

Agent & workflow benefits

With Authsignal, agents can verify callers instantly, cutting handle times and keeping calls efficient.

No‑code rules

Ship policies fast; create rules and adapt to fraud patterns without developers.

Compliance‑ready

Authsignal is built with enterprise-grade security and meets the highest industry standards. We’re fully compliant with SOC 2 Type II, AICPA SOC, and FIDO Certified.

Audit & analytics

Gain full visibility into every user interaction with detailed, real-time event timelines. Track key actions like sign-ins, transaction attempts, challenges, and completions to support security reviews, fraud investigations, and compliance audits.

Developer‑friendly

Authsignal deploys easily with pre-built UI components, SDKs, and a flexible rules engine that integrates with existing contact center systems.

Get started with Authsignal

Book a demo with our team to see how Authsignal can secure and streamline authentication in your contact centre workflows.

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Use cases

Account recovery/password reset

Verify the right person before unlocking or resetting access.

Verification caller identity

Step‑up auth for high‑risk privilege changes.

Sensitive ticket updates/closure

Require strong proof before closing or altering sensitive records.

High‑value transactions data access

Verify identity before exposing or moving sensitive data.

Answering your questions about contact center workflow and authentication

Learn more in our docs

Does this work with AWS Connect and IVR?

Yes. You can trigger verification from IVR flows (robot‑initiated) or let agents trigger it post‑call transfer. Both patterns are supported.

How long does implementation take?

Most teams stand up a pilot in days. Pre‑built flows, SDKs, and a no‑code rules engine minimize custom work.

What verification methods are supported?

Passkeys (WebAuthn/FIDO2), push authentication, WhatsApp OTP, SMS OTP, and hardware security keys like YubiKey. You can mix methods per policy.

Will this reduce handle time and improve CSAT?

Yes. Replacing slow KBA with modern verification typically lowers AHT and removes escalations caused by uncertainty—without compromising security.

What plateforms do you integrate with...

Authsignal is SOC 2 Type 2. Deployments can help support PCI DSS, ISO 27001, HIPAA, GDPR/UK GDPR, and PSD2/SCA requirements.

Ready to improve your workflow and authentication?