Call centre

Efficient Call Centre Authentication with Passkeys & MFA.

Enhance trust with contact centre authentication. Verify inbound and outbound caller identity with modern authentication experiences. Authsignal supports AWS Connect, Salesforce, ServiceNow, and Genesis Cloud.

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Quickly authenticate legitimate callers.

Reduce call handling time and queues, enrich customer experience with call routing data, remove drawn-out security questioning, and improve customer and staff experience.

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Mitigate fraud risks with phishing resistant Passkey authentication.

Stop deep fake voice biometric account takeovers with phishing resistant passkey and face biometrics authentication.

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Integrate into your current ecosystem, don’t migrate.

Flexible APIs enable easy and efficient integration with your current technology ecosystem to maximize your investment.

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Fastest way to integrate MFA and Passkeys

Rapid deployment with pre-built UI, components, SDKs, and rules engine.

Unified authentication user experience

Combine passkeys, biometrics, and MFA into a seamless user experience.

Integrates with your Identity-Provider (IDP)

Integrate MFA and passkeys into any identity stack.

Implement best practices with expert support

Receive expert guidance and support to achieve top-tier passkey adoption rates.

Frequently asked questions

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Secure your customers’ accounts today with Authsignal.
Resources
Authsignal Partners with ServiceNow to Launch Native Passkey Authentication to Contact Center Workflows
Authsignal’s ServiceNow integration brings passkey, push, WhatsApp OTP, and biometric authentication to Contact Center workflows, enabling secure inbound and outbound caller verification directly within the ServiceNow platform.
India and the UAE are phasing out SMS OTP
India and UAE are phasing out SMS OTP by 2026 as regulators push for stronger authentication. Discover why SMS is failing, how fraud is rising, and which secure alternatives, like passkeys, biometrics, and in-app authentication, are replacing it worldwide.
First Credit Union & Authsignal | A Passkey Deployment Case Study
Read how First Credit Union and Authsignal partnered to optimize user experience and security with FIDO2 passkeys for their banking customers. A practical case study for product managers planning to deploy phishing-resistant passkeys.
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