Verify callers in seconds, not security questions
Knowledge-based authentication is broken. Answers are guessable, social-engineerable, and slow. Authsignal lets agents verify caller identity with passkeys, push, or biometrics, cutting handle time and stopping fraud at the point of contact.
Replace KBA with modern caller verification
26 seconds
reduced time per call for contact center authentication, by replacing KBA with passkey and biometric verification.
Integration
launched for Service Cloud, bringing passkey authentication directly into agent workflows.
Verification that works at the speed of a live call
Drop-in contact center verification
Deploy authentication into your call and ticket workflows. Agents trigger verification with one click; customers authenticate on their device. Works within existing ServiceNow, Salesforce, and AWS Connect flows.
Omnichannel identity, one rules engine
The same authentication policies apply across web, mobile, and contact center. A customer verified on the app does not need to re-verify on the phone. No separate enrollment or configuration per channel.
Agent workflow, not agent friction
Verification happens on the customer's device while the agent stays on the line. No manual code entry, no reading back one-time passwords. Agents see verified/not verified status in their existing tools.
No-code rules engine
Define when verification is required: high-value requests, account changes, sensitive data access. Adjust policies as fraud patterns shift, without engineering involvement.
Frequently asked questions
Yes. You can trigger verification from IVR flows (system-initiated) or let agents trigger it after call transfer. Both patterns are supported out of the box.
Authsignal integrates natively with ServiceNow (IT service desk verification) and Salesforce Service Cloud (Call Connect, launched September 2026). Agents trigger verification from within the case or ticket without leaving the platform.
Passkeys (FIDO2/WebAuthn), push authentication, WhatsApp OTP, SMS OTP, email magic links, and biometric verification. You configure which methods are available per policy and per risk level.
Yes. KBA typically adds 30-90 seconds per call and drives escalations when customers cannot answer. Push and passkey verification completes in seconds on the customer's device while the agent stays on the line.