Secure every subscriber touchpoint, from self-service to contact center to retail.
SIM swap fraud is draining subscriber accounts and SMS OTP is being phased out worldwide. Authsignal drops in on top of your telecoms identity stack with passkeys, adaptive MFA, and omnichannel verification, live in weeks.
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Different rules, different threats, one authentication layer.
Secure every subscriber channel
Web self-service, mobile app, dealer portal, retail store, and contact center. One auth layer across all.
Eliminate SIM swap and social engineering risk
Device-bound passkeys can't be SIM-swapped, phished, or socially engineered. Replace KBA in contact centers.
Cut SMS OTP costs at telco scale
A 10M subscriber base spends US$500K to US$2M a year on SMS OTP. Passkeys plus WhatsApp OTP reduce that by up to 90%.
No-code rules engine for fraud and operations teams
Product, fraud, and compliance teams set adaptive auth policies without engineering tickets. If/then logic anyone can manage.
Why Telecommunications Services Authentication Is Different
SIM Change Requested
Confirm your identity before we move your number to a new SIM card
Challenge 01
Subscriber bases in the tens of millions. Authentication must perform at massive scale without adding friction to self-service or churn to onboarding.
Challenge 02
SIM swap fraud cost over US$26M in direct losses in 2024 (FBI IC3). Attackers port numbers to intercept SMS OTP, then drain accounts, steal identities, and bypass 2FA on linked services.
Challenge 03
Contact centers handle millions of account changes, SIM swaps, and upgrades per year. KBA (date of birth, last four of SSN, PIN) is the number one social engineering vector.
Challenge 04
Dealer and retail channels are the forgotten attack surface. Handset activations, number ports, and eSIM provisioning all need step-up verification.
Telecom regulators are cracking down on SIM swap and OTP fraud. Here's the timeline.
- FCC Report & Order 23-95, stronger identity verification before SIM swaps and port-outs (US, enforcement pending)
- CISA endorses FIDO passkeys as standard for telecom security
- Singapore MAS, DBS, OCBC, and UOB phasing out SMS OTPs (impacts telco SMS revenue)
- UAE Central Bank OTP ban reduces telco SMS OTP revenue (Mar 2026)
- GSMA Open Gateway, standardised SIM Swap Verification API across major carriers
Passkeys for account login, plan changes, and payment updates. Step-up for SIM swaps, number ports, and device changes.
Replace KBA (date of birth, account PIN, last four SSN) with push authentication and magic links. Non-social-engineerable.
Step-up verification for handset activations, number ports, eSIM provisioning, and in-store identity verification.
Phishing-resistant passkeys eliminate the SIM swap vector entirely. Device-bound credentials can't be intercepted or ported.
Frequently Asked Questions
Authsignal layers on top of your existing IdP and subscriber management systems. No migration or re-platforming required.
Authsignal replaces SMS OTP with phishing-resistant passkeys and biometrics. Device-bound credentials cannot be SIM-swapped, intercepted, or socially engineered. For contact centers, agent-triggered push verification replaces KBA.
Yes. Authsignal processes over 12M authentication events per month. The platform is built for the scale of telco subscriber bases across web, mobile, dealer, and contact center channels.
Yes. Authsignal integrates with ServiceNow, Salesforce, Genesys Cloud, and AWS Connect. Agent-triggered verification replaces KBA with push, passkey, or magic link authentication.
Beyond fraud prevention: SMS OTP costs at telco scale (10M+ subscribers) can run US$500K to US$2M a year. Passkeys have zero marginal cost per verification. Contact center call time reduction multiplied across millions of interactions.
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