Account recovery is your biggest attack surface. Lock it down.
Password reset flows are the #1 target for social engineering and account takeover. Authsignal replaces knowledge-based recovery with passkey re-enrollment, push verification, and biometric liveness, verifying the right person before restoring access.
Verify identity before restoring access, every time
30%
reduction in identity program costs reported by Enterprise customers, driven in part by reducing password reset and account recovery overhead.
#1 Target
for social engineering are traditional reset flows. Account recovery is the identity industry's most overlooked attack surface.
Verify first, restore second
Step-up at recovery
When a user triggers account recovery, Authsignal challenges with a registered device push, biometric liveness, or passkey re-enrollment, not security questions. The method is determined by the rules engine based on risk context.
Device trust
Recovery requests from recognized devices get a streamlined path. New or unrecognized devices trigger higher assurance, biometric or in-person verification, before access is restored.
Agent-assisted recovery
For call center and service desk scenarios, agents trigger a verification request to the user's registered device. The user authenticates; the agent sees verified status. No knowledge-based questions.
Audit trail for recovery events
Every recovery attempt is logged: who requested it, what method was used, whether it succeeded, and the risk signals evaluated. Exportable for compliance and fraud investigation.
Frequently asked questions
Authsignal sends a verification challenge to the user's registered device (push, passkey, or biometric). If no registered device is available, fallback methods (email OTP, WhatsApp OTP) can be configured, with step-up for high-risk requests. The rules engine controls which methods are available based on risk context.
You configure the fallback flow in the rules engine: email verification, agent-assisted verification with identity document check, or a waiting period before access is restored. The key is that the fallback is explicit and auditable, not a backdoor that bypasses your security posture.
Yes. Authsignal inserts a verification step into your existing recovery flow without replacing it. When a user clicks 'forgot password,' Authsignal intercepts with a verification challenge before the reset completes. Works with any IdP.
Yes. Authsignal's contact center integrations (ServiceNow, Salesforce, AWS Connect) let agents trigger verification during a recovery call. The user authenticates on their device; the agent sees the result in their existing workflow.