Authsignal Partners with ServiceNow to Launch Native Passkey Authentication to Contact Center Workflows

Dallas, TX.

Authsignal, the leading omnichannel authentication platform, today announced the official launch of its Certified App in the ServiceNow store as a Build Partner. The new Authsignal App enables enterprises to deploy secure, frictionless inbound and outbound caller verification for customers and employees, without ever leaving the ServiceNow interface.

With the recent focus on contact center cyberattacks, such as Scattered Spider, ServiceNow customers have access to Authsignal’s enterprise-grade App to strengthen their security toolkit.

Enterprises can now seamlessly verify customer and employee identity on both inbound and outbound calls, leveraging FIDO2 Passkeys, Push Authentication, WhatsApp OTP, and biometric account recovery flows. Authsignal customers are experiencing time savings of up to 26 seconds per call.

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As a ServiceNow Build Partner, Authsignal provides native support for FIDO2 Passkeys, Push Authentication, WhatsApp OTP, and biometric identity proofing within ServiceNow workflows. Contact Center Agents and administrators can now initiate authentication requests to customers or employees without leaving the ServiceNow interface, streamlining identity verification and account recovery processes.

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Watch the integration in this short video overview, and learn more about Authsignal’s Call Center authentication solution that helps organization build safer, frictionless customer journeys.

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VP of Sales, Paul Bickley, says, “ We’re excited to see the launch of our App into the ServiceNow marketplace. This technology is enabling businesses to better fortify their customer channels and enhance customer service. With passkeys, Enterprise businesses now have a phishing-resistant and secure approach to verifying and identifying employees across phone and support channels.”

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This collaboration extends ServiceNow’s identity verification capabilities, offering organizations a scalable, no-code way to deploy modern authentication technologies and deliver safer, passwordless experiences across every customer and employee interaction.

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About Authsignal

Authsignal is a leading omni-channel authentication platform that enables enterprises to rapidly uplift user experience and security with passkeys, passwordless authentication, risk-based MFA, and identity proofing. Authsignal customers are global in Insurance companies, Credit unions, Fintech, and healthcare and financial institutions.